The Effect of Public Transport Services on Quality of Life A Case Study on Road Section from Dhulikhel to Ratnapark

Raju Bhele; Pramila Rajchal

Raju Bhele Kathmandu University
Pramila Rajchal Khwopa Polytechnic Institute

Keywords: Public Transportation, Quality of life, servqual attributes, expectation, perception and gap.

Abstract

Public transportation is essential for public transport users as it comprises all transport facilities in which passengers do not use their personal means of transportation to travel. Public transportation performs a lot of functions which helps passengers in different form. It enhances the quality of life in societies on condition that it provides safe, efficient and inexpensive transportation services. A good public transport system makes efficient use of urban space, provide efficient and affordable mobility, and access to work, school/colleges, social, recreation and economic activities. This paper mainly focus on the study of effects of the public transport services in the quality of life of the public transport road users. The effects of public transport on the quality of life of road users are measured in the terms of servqual dimension i.e. Empathy dimensions, Reliability dimension, Responsive dimension, Tangible dimension and Comfort dimension. The gap between the expectation and perception were analyzed to determine the effects on the quality of life. From the study it was observed that the public perception of public transport services with indicators insurance, empathy, reliability, responsive, tangible and comfortable is very low in giving the good service to the passengers.

Author Biographies

Raju Bhele, Kathmandu University

Department of Civil Engineering

Dhulikhel, Kavre, Nepal

Pramila Rajchal, Khwopa Polytechnic Institute

Department of Civil Engineering,

Bhaktapur, Nepal

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